Rising Importance of Cross Communication - MyAssignmenthelp.com

Question: Discuss about the Rising Importance ofCross Communication. Answer: Why is cross cultural communication (CCC) a business issue? Cross-cultural communication is considered as the big business issue because it restricts the effective communication flow between the employees of the companies. This is because the employees at different branch of the businesses may have different cultural background and thus they find it difficult to deal with each other. Especially in the case of high context, similar words have different meaning and can be perceived differently by the people thus the managers that need to be conveyed may leads to different meaning for people with different cultural background. This makes the business communication very ineffective. There are many barriers for cross cultural communication and it can be found in different aspects of the business such as in the management style, between the management and the employees, between the company and the customers etc. internal communication becomes very difficult in the companies that operates in different countries having high context cross cultural bas is. Most of the companies which do not have the capability to conduct cross cultural communication effectively face the business issues as they cannot be able to focus on the core activities of the business and have to make efforts in making the communication strong (Padhi, 2016). Why is CCC an ethics issue? How would an understanding of ethics assist a professional to communicate effectively with people from other cultures? Culture and ethics are very much linked with each other. The culture of the country affects the behavior of the managers in the company. Different groups in the society have different values, beliefs and ethics thus, it is very difficult for the companies to communicate effectively with each and every culture and cross cultural communication become the issue of ethics. As discussed above the cross cultural communication act as the business issue because of the obstacles in dealing with the people of different culture, it has also been analyzed that being ethical with everyone is also not possible because every group have different values and they perceive things very differently. Anything that is positive for one culture can be ethically wrong for another (Padhi, 2016). This requires the professional to understand the ethics linked with the culture. This understanding and knowledge helps the professional to deal with the ethical issues and to come up with the mutual choice of communication that may reduce the conditions to unethical for any of the group. Cross cultural training to the managers can help the same to understand the culture of other people. For the companies which are involved or engaged in global operations, the relationship between the managers and the employees is very important. It has been identified that the employees who are more inclined towards nationality finds it difficult to understand the perception of the manager from other culture. The study suggests that teaching and training those employees to behave like each other can help in resolving the issues and can also lead to ethical communication between the same. What do you think the author meant by Recent economic challenges further highlight the need for organizations to develop the internal communication capacity necessary to control and monitor external threats? As far as this statement is considered, it has been analyzed that the focus of the author here is about technological development of the internal communication strategies of the company in order to have proper and effective interaction with the employees and the customers with different culture. The author argues that the society is getting global should implement some of these technological strategies in their company to communicate and interact effectively with the customers all over the globe. The external threats in the statement are about the market situations and the changing customer needs. It is required by the companies to develop their internal portal and increase their range so that they can cater the market all over the globe as per their needs and choices. Explain why 'cultural proficiency doesn't mean memorizing every cultural nuance of every market; it's knowing when to listen, when to ask for help, and whenfinallyto speak' It has been analyzed from the above statement that proficiency in cultural understanding is not about having the knowledge of each and every aspect of the culture but it is required by the organizations to know that at what point they have to listen to the market and serve them. It has been analyzed that the customers with different cultural background may have similar or different choices. Thus, it is not possible for the companies to grab every aspect of the culture of every customer. At this point of time, the organizations need to develop the capability to listen and serve the audience in a way that help the company to target more and more customers in one go. The company should know when to target which customers and with which strategy. The businesses need to understand about the communication techniques that can be used to communicate with employees and the customers effectively that also help in fulfilling the objectives of the company and the value to the shareholders. The author argues that 'Focus should be placed on using individual differences'. Why do you think this approach might be more effective than promoting cultural adaptation? When a company operates in different countries, the management of the firm has to deal with different types of employees and customers. It has been analyzed that if the employees in the company have different culture, the managers find it difficult to keep the employees united. There can be many strategies to make the communication effective between them. The company provides training to the employees in order to adopt each other's culture and values. This strategy helps in bringing peace in the organization but these differences can be used as a benefit for the company in terms of developing innovation and better solution to the problems. This is because different cultural knowledge results in generation of many alternatives and thus the company may have options with variations (Padhi, 2016). This can be an innovative approach to accept the differences. Explain why 'Companies that are successful in communicating cross-culturally have a competitive advantage' (Genevieve, 2007). When the companies are effective and successfully making the cross cultural communication, there is the opportunity to keep their focus on some of the core activities and functions that benefits the organization. Otherwise, the companies have to spent their tie and expense on making the communication effective and this obstructed the focus of the company from the core activities. This is the biggest reason that effective cross cultural communication in the firm acts as the competitive advantage for the same. Communication is the very important part p business functions and if this is smooth in the organization then it leads to effective conduction of other business activities and functions. Compare and contrast the communication styles of your home country and Australia. How do they differ? Are there similarities? Nepal is my home country and this is the country with high context nature. There are several rules of communication that are followed by the people of Nepal as per their communication styles. There are several rules that need to be followed in Nepal by the people to communicate. Social status is the first thing that is being considered by the Nepali people when they greet each other. For more discussion, hofstede model of culture can be used to compare and analyze the culture if Nepal with Australia (Soares, Farhangmehr Shoham, 2007). Nepal Australia power distance The score is 65 that mean that the Nepal is the country where the power is distance is very high and it is the place where business has strict hierarchy. The country scores 35 in this section and suggests that there is no strict hierarchy in the organizations and the people remains on the same position and do not accept the positional differences. individualism The country score 30 in this. This suggests that the people in Nepal believes in collectivism and work as a team. The country scores 90 in this section and this identifies that the people in Australia works for themselves and team work and benefits are not that much entertained. masculinity The country scores 40 in this section. It has been analyzed that the people in Nepal are more into feminism side means they work and live their life simultaneously. Scoring of 61 suggest that the people are competition driven and can compromise with their personal lives for work. uncertainty avoidance Scoring 40 in this section suggests that the people in Nepal accepts the changes and new ideas and take risks. Score of 51 suggests that Australians also have the capability to take major risks gracefully and accept the new ideas easily. long term orientation In this part, Nepals scoring is not confirmed because it is not consistent for all. The country scores 21 in this section and thus it can analyzed that the companies work for short term profits and not for long term gains. indulgence scoring is 60 that means the indulgence in culture is high in Nepal (Bennett, 2008). This county score 71 that mean the people are highly indulgent and optimistic in nature (Fiske, Hodge Turner, 2016). The overall analysis suggests that Nepal has some differences and some similarities with the culture and the communication style of Australia. As per the above analysis, it has been identified that the nature of communication in the business of Nepal must be formal as compared to Australia because it has more strict hierarchal structure of the companies than Australia. However formal communication does not mean that they are not collective in nature. Nepal scores less in this section which clearly determines that people are collective and work for each other rather than themselves unlike Australia (Khadka, 2013). As far as communication is considered Nepalese have indirect communication styles so that they can avoid confrontations. They say yes to show acknowledgement and does not mean that they are agree to the point. Australia is the country with direct communication style. They are blunt and clear in their conversation that might hurt the sentiments of Nepalese. Give an example of how one of the differences that you have identified might lead to misunderstanding. How could this have a negative effect on business? As discussed that Australians are very much direct in nature and can be blunt sometimes while Nepalese believes in indirect communication and avoid confrontation thus direct communication by the Australian may hurt the sentiments of Nepalese or they may feel insulted if criticized by any of the Australian so directly. Another thing is that Nepalese say yes to show their acknowledgement but Australian might take it as an agreement from their side but actually it is not. this can have a great effect of businesses because if any Australian manager is talking and making communication with the employee who belongs to Nepal than he may say yes to every sentence even if he is not agree with the same but the Australian manager will perceive his yes as an agreement. Why might The obsession to overemphasize the differences between different cultures may result in stereotypes being conceived and such perceived notions may prove to be a hindrance in communicating with people? When the cultural differences between the people or the group of people are exaggerated then this may develop the stereotypical behavior of the people. In order to bring unity, it is required to diminish those differences instead of making hype of the same. Generation of stereotypes amongst the behavior of the people is because the people who are so much attached with their nation and culture find it offensive to deal with other culture and always try to show their stereotyped behavior. This nature and behavior of the people result in restricted communication. This is because unity and diversity are the two aspects that are very difficult to be sustained at the same time. When a group of people having same cultural background show similar gestures then the other person perceive and stereotypes the other group and this stereotype is difficult to be accepted by the other people. So much focus on the cultural difference at the workplace results in making the people more concerned about their culture and this makes it very difficult to unite the people with different culture and also hinder their communication. Give examples of how Australians stereotype people from your country, and how people from your country stereotype Australians. Do you think these stereotypes are accurate? As far as Australia is considered, it has been analyzed that Australian considered short height as the stereotype for Nepalese. They think that all Nepalese are short heighted but this is not true in all the cases. Nepalese are believed to be very patient by Australians but this is also the individual trait that may or may not be true for the person. As far as Nepalese are considered, they think that al Australians have good sense of humor which is accurate to an extent. The conversation with the Australia is always full with slangs and they may differ with age. This is a stereotype thing of Nepalese for Australians. References: Bennett, L. (2008). Policy reform and culture change: Contesting gender, caste, and ethnic exclusion in Nepal.INCLUSIVE STATES,197. Fiske, J., Hodge, B., Turner, G. (2016).Myths of Oz: reading Australian popular culture. Routledge. Khadka, S. (2013). Reformulating the Notion of Intercultural Communication Style within a Rhetorical Frame.Bodhi: An Interdisciplinary Journal,6, 1-16. Padhi, P. (2016). The Rising Importance of Cross Cultural Communication in Global Business Scenario.Journal Of Research In Humanities And Social Science 4,4(1), 20-26. Soares, A. M., Farhangmehr, M., Shoham, A. (2007). Hofstede's dimensions of culture in international marketing studies.Journal of business research,60(3), 277-284.